Shipping Policy

Shipping Policy

At Swannah, we are committed to delivering your orders in excellent condition and as quickly as possible. Our estimated delivery timeline is 5–7 business days from the date of order confirmation, depending on your location.

Shipping Address Guidelines

To ensure timely and accurate delivery, please make sure the following details are entered correctly while placing your order:

  • Complete address with House/Flat Number, Street Name, Area/Locality, and Landmark.
  • Correct City, State, and PIN Code.
  • A valid and reachable mobile number for delivery-related communication.

Damaged Package Policy

If you receive a parcel that appears damaged, tampered with, or opened, please do not accept the shipment. Contact our customer support immediately:

Phone: +91 97553 91553
Email: official@swannah.com

All orders are securely packed and sealed before dispatch. Any damaged shipment accepted by the customer may affect our ability to investigate missing or damaged items.

Shipping Charges

  • Free Shipping on all prepaid orders above ₹599.
  • Shipping charges remain the same regardless of order size.

Each order can be shipped to only one delivery address. If you wish to send products to multiple addresses, please place separate orders.

Order value is calculated after applying all discounts and promotional offers.

Order Tracking

Once your order is shipped, tracking details will be shared via SMS, Email, or WhatsApp. You can also track your order through the "My Orders" section of your account on our website.

Delivery Partners

Swannah works with trusted logistics partners such as:

  • Delhivery
  • Blue Dart
  • Ecom Express
  • XpressBees
  • ShadowFax
  • India Post (Speed Post)

Courier partners may vary depending on your location.

International Shipping

Currently, Swannah delivers only within India. International shipping services are not available at this time.

Cancellation & Modification Policy

Order Cancellation

Orders can be cancelled only before they have been processed or packed for shipment.

To request cancellation, please contact us with your Order Number:

Phone: +91 97553 91553
Email: official@swannah.com

If payment has already been made online, the refund will be processed to the original payment method.

Shipping Address Modification

You may request a change to your shipping address before your order has been packed and dispatched.

Please contact our support team as soon as possible:

Phone: +91 97553 91553
Email: official@swannah.com

Refund Timeline

  • For Cash on Delivery (COD) orders, no refund is applicable until payment has been collected.
  • For prepaid orders paid via Credit Card, Debit Card, UPI, Net Banking, Wallets, or Razorpay, refunds are generally processed within 7–10 business days after cancellation approval.

The actual credit timeline may vary depending on your bank or payment provider.

Payment Methods

We currently accept payments through:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Razorpay
  • Cash on Delivery (COD)

We do not accept payments through Cheques or Demand Drafts.

Contact Us

For any shipping, delivery, cancellation, or payment-related queries, please contact us:

Swannah
Website: www.swannah.com
Email: official@swannah.com
Phone: +91 97553 91553
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM