Return & Refund Policy
Exchange & Return Policy
At Swannah, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free exchange and return process subject to the terms mentioned below.
Return Policy
We offer a 3-day return window from the date of delivery.
Please note:
· Refunds are not provided for returned products.
· Eligible returns will be issued as a Store Credit / Gift Card that can be used for future purchases on www.swannah.com.
· A return and reverse logistics fee of ₹80 will be deducted from the credit note amount.
· Any missing, damaged, or incorrect product must be reported within 24 hours of delivery.
Eligibility for Returns
To qualify for a return:
· Return request must be raised within 3 days of delivery.
· Product must be unused, unworn, and in its original condition.
· All original tags, packaging, invoices, and accessories must be intact.
· Product should be free from scratches, damage, stains, or alterations.
· Stones, crystals, charms, and embellishments must be intact and undamaged.
Returns Will Not Be Accepted If
· Return request is raised after 3 days of delivery.
· Product has been used, worn, damaged, or altered.
· Original packaging, invoice, or tags are missing.
· Any item from the shipment is missing.
· Product has been damaged due to improper handling or misuse.
· Complimentary gifts received with the order are not returned.
· Product was purchased during a clearance sale or special promotion.
· Product was purchased using Store Credit / Gift Card.
· Return is initiated without prior approval from Swannah.
Swannah reserves the right to inspect the returned product and approve or reject any return request based on the above conditions.
Return Process
To initiate a return, please contact us through:
WhatsApp: +91 97553 91553
Email: official@swannah.com
Please share:
· Order Number
· Product Name
· Reason for Return
· Product Images (if applicable)
Our customer support team will review your request and respond within 24 business hours. Once approved, the product pickup will be arranged.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery by emailing us at:
Please include:
· Order Number
· Product Images
· Clear images of the packaging
After verification, a replacement product will be shipped at no additional cost.
Note: Damaged products are eligible for replacement only. Refunds will not be provided.
Exchange Policy
We offer exchanges within 3 days of delivery.
Exchange conditions:
· Product must be unused and in original packaging.
· All tags and accessories must be intact.
· Exchange requests must be approved by Swannah.
An exchange and reverse logistics fee of ₹80 will apply.
To request an exchange:
WhatsApp: +91 97553 91553
Email: official@swannah.com
Store Credit (Gift Card)
Approved returns will be issued as a Store Credit / Gift Card.
How to Use Store Credit
1. Add products to your cart.
2. Proceed to checkout.
3. Enter the Gift Card code received via email.
4. The credit amount will be deducted from your order total.
Validity
Store Credit is valid for 3 months from the date of issue.
Cancellation Policy
Cash on Delivery (COD) Orders
Orders can only be cancelled before dispatch. Once shipped, cancellation requests will not be accepted.
Prepaid Orders
Orders can only be cancelled before dispatch. Once shipped, cancellations will not be accepted.
If a prepaid order is cancelled before dispatch, the amount will be refunded to the original payment method or issued as Store Credit at Swannah's discretion.
Customised & Personalized Jewellery
Customized or personalized jewellery pieces are specially made for you and therefore are non-returnable and non-exchangeable.
If a customized product arrives damaged, please email:
along with clear photographs of the damaged product within 24 hours of delivery. Upon successful verification, a replacement will be arranged.
Contact Us
For any exchange, return, cancellation, or product-related assistance:
Swannah
Website: www.swannah.com
Email: official@swannah.com
WhatsApp / Call: +91 97553 91553
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM